Refund Policy
Effective Date: April 1, 2025
1. Our Commitment
At Ecom-scalr.com (“we,” “us,” “our”), we are dedicated to providing high-quality digital products and ensuring our customers understand our sales terms. This Refund Policy outlines the conditions under which refunds may or may not be issued for purchases made on our website (Ecom-scalr.com).
2. General Policy: All Sales Are Final
Due to the immediate access and intangible nature of digital products, all purchases made on Ecom-scalr.com are generally considered final and non-refundable once the transaction is completed. We cannot issue refunds or accept cancellations or exchanges after a product has been purchased and delivered (access granted or download initiated).
We strongly encourage you to:
Carefully review all product descriptions, features, system requirements, and available previews before making a purchase.
Utilize our support team if you have any questions about a product prior to completing your order. Contact us at contact@ecom-scalr.com.
3. Exceptional Circumstances for Refund Consideration
While our policy is generally non-refundable, we may consider a refund request solely under the following specific, limited circumstances:
Product Not as Described (Material Difference): If the digital product is materially different from its description or demo provided by Ecom-scalr.com at the time of purchase. This requires demonstrating a significant discrepancy, not minor variations or subjective interpretations of features.
Feature Misrepresentation (Pre-Sale): If a specific feature was explicitly guaranteed in written communication (e.g., email) by our official sales or support team before purchase, and that feature is demonstrably absent from the delivered product.
Eligibility under these exceptions is determined solely at the discretion of Ecom-scalr.com based on the evidence provided.
4. Non-Refundable Items and Scenarios
Refunds will not be granted under any circumstances for the following:
Change of mind after purchase.
Subjective dissatisfaction with the product’s content, style, or outcome (if it matches the description).
Purchase of the wrong product by mistake.
Inability to use the product due to lack of required software, hardware, or technical expertise (if such requirements were reasonably stated or implied in the product description).
Failure to review product details thoroughly before purchase.
Products purchased as part of a bundle, pack, or special collection (these are sold as a single unit).
Products purchased using a discount code or during a promotional sale event.
Late Refund Requests: Any request submitted more than 48 hours after the purchase confirmation email was sent.
5. How to Request a Refund (Under Exceptional Circumstances Only)
If you believe your situation falls under one of the exceptional circumstances listed in Section 3, you must:
Contact our support team at contact@ecom-scalr.com within 48 hours of your purchase.
Provide your order number.
Include a clear explanation of why you believe you qualify for a refund under our stated exceptions.
Provide supporting evidence (e.g., screenshots comparing the product to the description, copies of pre-sale communication).
We will review your request based on the information provided and respond within a reasonable timeframe. Submission of a request does not guarantee a refund.
6. Refund Processing (If Approved)
If a refund request is reviewed and approved by Ecom-scalr.com under the exceptional circumstances outlined above, the refund will be processed within approximately 15 business days. The refund will be issued back to the original method of payment used for the purchase. Please note that your bank or payment processor may take additional time to reflect the credit in your account.
7. No Shipping or Restocking Fees
As our products are entirely digital and delivered electronically, there are no shipping costs or restocking fees associated with any purchases or potential refunds.
8. Contact Us
If you have any questions regarding this Refund Policy, please do not hesitate to contact our support team at contact@ecom-scalr.com.
9. Policy Updates
Ecom-scalr.com reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our site and purchase of products after changes constitutes acceptance of the revised policy.
Thank you for your understanding and for choosing Ecom-scalr.com.